BB FANS

I know they have unlimited downloads on their packages these days but do the monitor connections ?

Now the reason ,a month ago I had my account downgraded to the basic package. The person at the other end insisted that we kept on the line until everything had been changed.
Now the interesting bit ,my modem still runs up to 10Meg !
When it was originally upgraded to 10Meg there was an error during the upgrade which I reported to NTL but they said everything was ok ,but it looks as if they couldn't talk to the modem to downgrade it.

I've now had the first bill which was very low as I'd only just paid for the 10Meg so I had lots of credit.

So if I don't tell them about the modem how high are the chances of suddenly receiving a big bill from them for the other service ?
I think the only way for them would be to replace the modem but as it's not really broken but has corrupt firmware would they charge for the replacement ? I think I once read about a £50 charge for replacing a non-faulty modem. I say this isn't really faulty as it still functions very well though as the upgrade failed it does reset a few times during prolonged downloading which the completed upgrade would have cured.

Any ideas ?

No such thing as 'unlimited'.

If they tire of any particular customer, they can just reduce their speed, and/or charge them more for a different service.
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NTL are responsible for the modem. If ain't working fully, then you could demand a replacement, but if its working fine, why switch?

As for the billing issue.
I'd have it resolved. If you're only wanting the lower speed - say, 4mb service, then tell them.

Then again, the NTL packages are forever changing, so if you don't mind a bit of uncertainty, just enjoy the higher speeds and don't get stressed that they can't be bothered to change to the speed you are actually paying for.

Calrissian: 5.5mb BT broadband

As far as NTL are concerned they have changed the speed. They confirmed that everything had been changed a month or so a go so it's really down to them to have done their job correctly in the first place.

I love the 10Meg service ,I only changed due to financial reasons due to payments for a new loan and not being able to justify their £34.99 a month.

If you've reported it to them you would be in a good position to challenge them if they suddenly issued a huge bill. They don't know that you're fairly tech-savvy and will have noticed it.

One of my mates never got a gas bill despite having full gas central heating. He reported it several times but kept getting told that his house simply didn't exist. He stopped querying it after a while, but has since sold it. Needless to say his house was always warm!

If it wasn't for downloading tv shows from the newsgroups with a program that monitors the speed a normal user might not notice.

You'd have to download a biggish file (50MB +) to see it.But even then the windows download box shows around 1.2Mbits/s on a good server peaking around 1.5Mbits/s. But if you were using a slow server you can struggle to get 256Kb/s (2Meg).

In fact if I was using Torrent and seeing the usual max around 70Kb/s you wouldn't notice anything was different. But I don't use it and prefer Newsgroups as they as 10 - 15 times faster most of the time.

We'll see what happens. As I said they were informed of the error message from the modem during the initial upgrade to 10Meg and they kept the account bill payer on the phone while they confirmed that everything had changed so either the modem sent wrong information back after they tried to change the capping limit or someone messed up. I still have the Emails about the error message and their reply.

One thing with their system is they'll allow you to upgrade the service on-line which takes a few seconds but there isn't anyway of downgrading on-line and when you ask they throw the Data protection act at you and insist the bill payer contact them. Actually I'm the bill payer but the account isn't in my name and they'll only talk to the account holder. And when it's little old lady (she'd kill me if she saw this !) who hasn't a clue with anything technical it gets very confusing.